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Check report and findings

Manual Every finding says what to do.

A finding is an observation of the run. Errors stop the export, notices do not. Here are the most common ones with the way to fix them - the check report names the same ways on every finding and, in the window for each document, under "What to do".

Errors

No file. After the correction export the period again; the new run gets its own report. An error can never be ticked off.

Notices

The file is created. Notices are a work list: tick them off with "Noted" or "Left this way on purpose". With the switch "Warnings block the export" on the tenant they stop the file too, except pure process notices such as the one on the first export.

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Preview of 28.08.2026

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The check report says whether what was booked is correct. At the top the findings are grouped by kind: errors stop the export, hints do not. A row's context menu leads to the cause, to the documents concerned, or ticks it off. Below, every affected document is listed on its own.

Errors - they stop the export

2 points. Without them the export writes no file - work through them in order, then export again.

Count	Finding
3	Revenue account missingNo revenue account for the tax rate 7 % configured - 3 documents not booked. Enter the account on the tenant under "Accounts".
1	OSS revenue account missingNo OSS revenue account for the destination country IE configured - 1 document not booked. Enter the account on the tenant under "Tax & OSS".

Findings - the export runs anyway

1 of 1 open. None of them stops the export - the list above comes first.

Count	Finding
9	A later invoice exists for the same orderFurther invoice for this order - a later invoice is booked, this one is not (otherwise double turnover). If both are to be booked, clarify with the tax advisor.Nothing to do - these orders have a later invoice, and only that one is booked. The replaced one remains as a document but produces no entry.	NotedAffected documents

Many findings are already reported by the readiness check on the tenant, on the dashboard and on the export page before a run starts.

Common findings

What they mean and what to do.

Finding	Kind	What to do
Revenue account missingA tax rate of the orders has no revenue account.	Error	Enter an account for the named rate under "Accounts" on the tenant.
Debtor account missing	Error	Enter the personal account the tax firm specifies, such as a collective debtor like 10000.
OSS revenue account missingA destination country has no account, for goods or electronic services.	Error	Enter the account for the named country under "Tax & OSS", for goods or electronic services.
Tax case cannot be decided	Error	The finding names the reason - say tax-free in Germany, an EU delivery without a matching VAT ID or a foreign rate without OSS - and the ways out.
An exported document has changed	Error	Submit the change as a credit note or cancellation on the order and clear up the cause, or the case repeats.
Several correction documents for one order	Error	Exclude the order from the export - custom field "Exclude from DATEV export" - and have the documents booked by hand. In future one overall credit note instead of several cancellations.
Period crosses the fiscal year	Error	Split the period into two runs at the start of the fiscal year.
Line item without a price, line item without tax data	Error	Add the price or tax rate and create the document again, or exclude the order and book it by hand.
Booked amount differs from the order total	Error	Compare the line items with the invoice; if the invoice is wrong, create a corrected invoice.
Period is still running	Notice	Export again after the month ends; what was already in it is not booked twice.
First export of this tenant	Notice	Have the tax advisor check the file before exporting regularly.
Already exported documents skipped	Notice	Nothing to do: they are already in an earlier file.
Chart standard account used for …A foreign case without an account of its own, booked to the standard account of the chart of accounts.	Notice	Nothing to do if the tax firm wants the standard account; otherwise enter its own account.
A later invoice exists for the same order	Notice	Nothing to do: only the later invoice is booked, the replaced one stays as a document.
Older documents never exportedDocuments dated before the period that were never in an export.	Notice	Export the named month once more; what is already booked there stays out.
Partial settlement not booked automaticallyLikewise "Partial refund: money side is manual".	Notice	Book by hand: Shopware does not know the exact amount.
Payment without a document	Notice	Create the invoice on the order and export the period again.
OSS off, delivery threshold exceeded	Notice	Clear up with the tax firm whether OSS applies or a registration in the destination country; with OSS, switch it on for the tenant.
Document of 0.00	Notice	Nothing to do - it books nothing and is only named so it does not go missing unexplained in the reconciliation.

Questions

What gets asked about it.

Can I ignore a notice?

Yes - as long as the switch "Warnings block the export" is off, the file is created anyway. Ticking it off keeps it visible but no longer counts it as open; the next run builds its report from scratch.

Where do I see which documents are affected?

Below the summary every affected document is listed on its own; "Affected documents" jumps there, "To the tenant" to the place where the cause can be fixed.

Manual Every finding says what to do.

Errors

Notices

What they mean and what to do.

What gets asked about it.

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